We are happy to announce that visiting hours have resumed!
NEW VISITING HOURS ARE MONDAY THROUGH SUNDAY, 6PM TO 7:30PM
At Alvarado Parkway Institute we recognize that the support of family and friends is an important part of our client’s recovery journey. Visiting a client who is receiving inpatient, hospital based Behavioral Health treatment requires different guidelines than those you may have come to expect from other medical hospitals. Our commitment is to ensure the safest, most confidential environment possible for our clients and to follow state and federal laws that regulate the Behavioral Health industry.
FOR THE SAFETY AND SECURITY OF OUR CLIENTS, ALL VISITORS ARE REQUIRED TO:
- Wear a mask if they have NOT been vaccinated for Influenza 2023-2024 season
(We encourage every visitor to wear a mask regardless, but not required if you have had the current flu shot) - Sign in and sign out when arriving and leaving the hospital
- Wear a visitor’s badge while in the hospital
We are invested in the wellness of our patients, visitors, and staff and may need to temporarily suspend visiting hours when health risks are identified. Please contact API prior to visiting to ensure visiting hours are in effect.
Guidelines for visitation
- A maximum of 2 visitors per patient are allowed at any given time
- Children under the age of 16 are not allowed on the inpatient units. Minors 16-17 years of age must be accompanied by an adult when visiting the inpatient units. Minor children may not be left in the lobby without adult supervision.
- Visitation may be restricted or limited due to patient acuity or if visitation is determined to be counterproductive for the client.
- The client reserves the right to refuse visitors at any time
The following items are NOT allowed in client areas while visiting:
- Outside food or drinks
- Cigarettes or lighters of any kind
- Cell phones
- Purses
- Backpacks or bags of any kind
- Keys (may be checked in with unit clerk and retrieved upon exit from the unit)
Visitors may bring personal items to clients such as clothing. For client safety, all personal items brought by visitors must first be given to the nursing staff to be inventoried and checked in. Once items have been safety checked, they will be given to the client as appropriate.
What you should know regarding Confidentiality
Alvarado Parkway Institute understands our patient’s right to privacy. To honor that right, we maintain strict patient confidentiality policies in accordance with state and federal law. All clients are provided a Patient Identification Number and are asked to share their number with family and friends who may wish to telephone or visit them during hospitalization. To protect client confidentiality and to ensure that incoming calls and visitors are authorized by the client, please be prepared to provide the Patient Identification Number to staff upon calling or visiting the hospital. Without a Patient Identification Number, the hospital will not be able to confirm or deny the presence of the client in the hospital.
Clients who are not on the Lanterman-Petris-Short Act (LPS) Conservatorship*, have the right to decide who may be involved in their treatment including specifically whom hospital staff can talk to about their care at Alvarado Parkway Institute. There are times when clients do not authorize staff to share their information with anyone. While this can be frustrating for families and loved ones, the hospital is required by law to uphold the client’s wishes.
If a family member or next of kin has any concerns, you may contact our Patient Representative at (619) 667-6162.
*The Lanterman-Petris-Short Act (LPS) Conservatorship: A mental health (LPS) conservatorship makes one adult (called the conservator) responsible for a mentally ill adult (called the conservatee)
If you or someone you know is preparing for an Inpatient stay with API, take a look for a list of frequently asked questions and learn more about what to expect during the stay.
Contact API
Our team of caring and compassionate staff members can perform a full assessment to determine whether you might benefit from outpatient mental health treatment. Learn more about how our program can help you by contacting us today at 619-333-7050.
